Practice policies on confidentiality, comments and suggestions, data protection etc

Fernbank Surgery
Tel: 01253 657200

Freckleton Health Centre
Tel: 01253 657210

News:

Announcements

01 Sep - 01 Oct
NHS Smokefree

Find out about all of the free NHS services available to support you as you go try to give up smoking.

01 Aug - 01 Oct
NHS Summer Health

Stay safe in the sun, including sunscreens, sunburn relief, heat exhaustion, eczema and moles. Summer holidays are great fun for children, but can bring risks. Find out more

01 Jul - 01 Oct
Change for Life

Would you like loads of tips and help to make changes for a healthier future? As part of Change4Life, you will receive tons of helpful information, recipes, tools, tips, and games for the kids.

BBC Health

More obesity ops 'will save cash'

Millions of pounds is lost in England by the failure of the NHS to provide more obesity operations, a study says.

Statins 'may cut arthritis risk'

Taking statins may reduce the risk of developing rheumatoid arthritis, a study suggests.

Call for morning sickness action

More needs to be done to establish which are safe and effective ways to relieve morning sickness, experts say.

UK radiotherapy 'lagging behind'

Too few UK cancer patients are receiving state-of-the-art radiotherapy care, experts from Cancer Research UK say.

ME 'virus link' found in children

ME, or Chronic Fatigue Syndrome, in children could be caused by a virus, scientists say.

Gaps persist in cancer survival

Despite significant improvements in cancer survival rates across England, regional differences remain, national statistics show.

'Genetic link' to breast cancer

Researchers have identified a series of genetic variations which may play a role in a common breast cancer.

Bipolar 'not linked to violence'

People with a mental illness are no more likely to be violent unless they abuse drugs or alcohol, a study suggests.

NHS in Wales faces £380m cutbacks

The Welsh NHS faces making £380m worth of cutbacks by April, with managers saying it is the biggest challenge they have faced in 20 years.

Diabetes drug advice 'not heeded'

A type two diabetes drug is still being prescribed in the UK two months after it was recommended for withdrawal, BBC Panorama learns.

Yahoo Health

US smoking rate still stuck at 1 in 5 adults (AP)

AP - U.S. smoking rates continue to hold steady, at about one in five adults lighting up regularly, frustrated health officials reported Tuesday.

FDA cites claims on 2 green tea beverages (AP)

AP - Federal health regulators have issued warnings to the makers of Canada Dry ginger ale and Lipton tea for making unsubstantiated nutritional claims about their green tea-flavored beverages.

FDA relents from midodrine withdrawal plan (AP)

AP - Federal regulators have backed off a plan to remove a Shire PLC low blood-pressure treatment from the market after warning in August that the drug has not been proven effective.

Judge won't let stem cell money keep flowing (AP)

AP - A federal judge on Tuesday refused to lift his order blocking federal funding for some stem cell research, saying that a "parade of horribles" predicted by federal officials would not happen.

Japan confirms its first case of new superbug gene (AP)

AP - Japan has confirmed the nation's first case of a new gene in bacteria that allows the microorganisms to become drug-resistant superbugs, detected in a man who had medical treatment in India, a Health Ministry official said Tuesday.

Picking right blood pressure medicine challenging (AP)

AP - It's hard to predict which pills will best lower which patient's high blood pressure, but researchers are hunting ways to better personalize therapy — perhaps even using a blood test.

Lack of Sleep May Be Linked to Childhood Obesity (HealthDay)

HealthDay - MONDAY, Sept. 6 (HealthDay News) -- Infants and preschoolers who don't get enough sleep at night are at increased risk for later childhood obesity, a new study suggests.

For Bonobo Males, Mom Is the Best Wingman (LiveScience.com)

LiveScience.com - To most human males, the thought of your mother anywhere near your sex life is probably horrifying. Not so for the bonobo, one of our closest primate relatives. A new study confirms that hanging out with mom boosts male bonobos' chances of getting intimate with a fertile female.

Clinical Trials Update: Sept. 7, 2010 (HealthDay)

HealthDay - (HealthDay News) -- Here are the latest clinical trials, courtesy of ClinicalConnection.com:

Autistic Toddlers Prefer to Gaze at Geometric Patterns: Study (HealthDay)

HealthDay - MONDAY, Sept. 6 (HealthDay News) -- When given the choice to gaze at geometric patterns or children dancing and playing, toddlers with autism spent more time looking at the patterns while typically developing toddlers preferred to look at other kids, a new study finds.

MedPage Today

Judge Won't Lift Block on Stem Cell Research Funding

(MedPage Today) -- Federal spending of embryonic stem cell (ESC) research will remain off-limits for now, a federal judge ruled, dealing yet another blow to the Obama administration's efforts to support such research.

Cigarette Smoke May Affect Fertility (CME/CE)

(MedPage Today) -- Smoking may provide an explanation for reduced fertility, results of two studies suggested.

Adult Smoking Hits Plateau

(MedPage Today) -- One in five U.S. adults continues to smoke tobacco -- a percentage that hasn't budged since 2005 -- suggesting that more aggressive efforts are needed to reduce smoking-related diseases and deaths, the CDC said.

Pandemic H1N1 Similar to Seasonal Strains (CME/CE, with video)

(MedPage Today) -- In general, the pandemic H1N1 influenza virus did not cause more serious disease than other recent influenza A strains, researchers found.

Nevirapine Reuse Possible in Exposed Children With HIV (CME/CE)

(MedPage Today) -- In most HIV-infected children being exposed at birth to nevirapine (Viramune) doesn't rule out using the drug again later, researchers reported.

PCV-7 Vaccine May Promote Serotype 19A Infection (CME/CE)

(MedPage Today) -- Infants receiving a three-dose regimen of heptavalent PCV-7 pneumococcal vaccine were more likely than unvaccinated controls to pick up a nonvaccine pneumococcal strain associated with invasive infection and antibiotic resistance, researchers said.

More Human Trials Needed for HIV Vaccine Hunt

(MedPage Today) -- HIV vaccine researchers are calling for more and better human trials as part of the quest for ways to block transmission of the virus.

Patients Expect More from PCI than It Delivers (CME/CE)

(MedPage Today) -- Cardiologists fully understand the limits of percutaneous coronary interventions -- but their patients are often overly optimistic about the benefits of PCI, a new survey revealed.

Splint Matches Cast for Kids' Wrist Fractures (CME/CE)

(MedPage Today) -- In children with wrist fractures, a splint works as well as a cast, researchers reported.

Behcet's Takes Higher Toll in Men (CME/CE)

(MedPage Today) -- Men with Behçet's disease are much more likely than women to die of this chronic multisystem vasculitis, a large French study found.

Freedom of Information

Complaints Procedure

PALS

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005. The Act sets out exemptions to that right and places certain obligations on public authorities.

FOI replaced the Open Government Code of Practice, which has been in operation since 1994.

Data Protection and FOI – how do the two interact?

The Data Protection Act 1998 came into force on 1 March 2000. It provides living individuals with a right of access to personal information held about them. The right applies to all information held in computerised form and also to non-computerised information held in filing systems structured so that specific information about particular individuals can retrieved readily.

Individuals already have the right to access information about themselves (personal data), which is held on computer and in some paper files under the Data Protection Act 1998.

The right also applies to those archives that meet these criteria. However, the right is subject to exemptions, which will affect whether information is provided. Requests will be dealt with on a case by case basis.

The Freedom of Information Act and the Data Protection Act are the responsibility of the Lord Chancellor’s Department. A few of its strategic objectives being:

To improve people’s knowledge and understanding of their rights and responsibilities
Seeking to encourage an increase in openness in the public sector
Monitoring the Code of Practice on Access to Government Information
Developing a data protection policy which properly balances personal information privacy with the need for public and private organisations to process personal information

The Data Protection Act does not give third parties rights of access to personal information for research purposes.

The FOI Act does not give individuals access to their personal information, though if a request is made, the Data Protection Act gives the individual this right. If the individual chooses to make this information public it could be used alongside non-personal information gained by the public under the terms of the FOI Act.

Practice Complaints Procedure

We aim to provide you with the best possible care and recognise the importance of maintaining high standards. We take all complaints seriously and try to deal with these as swiftly as possible.

If you have been dissatisfied with our service and wish to raise concerns you may do so either directly to the Practice or to NHS North Lancashire your local Primary Care Trust.

If possible please make your complaint as soon as you can. You should normally complain no later than 12 months of the incident you are concerned about, or within 12 months of you first becoming aware of the problem. We may be willing to investigate complaints after this time if you have a good reason for not complaining sooner.

The NHS complaints procedure requires the Practice/ PCT to:

· Acknowledge a complaint within 3 working days.

· Offer a considered response as soon as the issue has been fully investigated.

All efforts will be made to resolve any problems within the Practice to the satisfaction of all parties. In the event that this is not possible, the matter may be taken further by contacting the Health Service Ombudsman.

Please note that it you are complaining on behalf of someone else, we have to confirm that you have their permission to do so.

Contact details for further information

Mrs Diane Eaton, Practice Manager – 01253 657210

NHS North Lancashire (Primary Care Trust) – 01253 306305

PALS (Patient Advice and Liaison Service)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

Provide you with information about the NHS and help you with any other health-related enquiry
Help resolve concerns or problems when you are using the NHS
Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
Provide you with information and help introduce you to agencies and support groups outside the NHS
Inform you about how you can get more involved in your own healthcare and the NHS locally
Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.

Practice Information

For quick medical advice online or on the telephone contact NHS Direct