An appointment system is in operation for the GPs and the nursing team. We regularly review the system and welcome feedback from patients on how they find the service. The reception staff will always try to accommodate patient requests and offer alternatives arrangements if necessary. Where possible, it is always best to see the same GP through any period of illness.

ROUTINE APPOINTMENTS
Appointments can be made at the reception desk or by telephone. Please try to give as much notice as possible. If you cannot attend for your appointment, please let us know as soon as possible so that the cancellation may be offered to another patient. Our aim is to provide a routine appointment within 5 working days or any GP within 2 working days.

URGENT APPOINTMENTS
Patients with urgent problems will be seen by a doctor the same day.

TELEPHONE CONSULTATIONS
If you wish to speak to the doctor on the telephone please ring and tell the receptionist the nature of your call. The reception staff will then arrange a suitable time for you to speak with the doctor.

Whenever possible the best place for a GP to assess illness is in a well-equipped surgery. Home visiting is at the discretion of the doctor and only appropriate for patients who are too ill to attend the surgery. Please request your home visit before 10am. The receptionist will require details to help the GP assess the urgency of the call.

Common symptoms in children: fevers, cold, cough, sore throat, earache, diarrhoea, vomiting and most abdominal pain. Adults with cough, sore throat, general malaise, back pain and abdominal pain. Patients without cars should seek the help of family, friends or neighbours.