Fernbank Surgery

Lytham Primary Care Centre and Freckleton Health Centre
Fernbank Surgery: 01253 957200 | Freckleton Health Centre: 01253 957210

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Comments, compliments and complaints

Please do let us know if you have any comments, suggestions or complaints about the service you have received. We operate a practice complaints procedure that meets national criteria and ensures your views are recorded and, where appropriate, acted upon.

If you would like to make a complaint, please contact either Diane Eaton (Practice Manager) as soon as possible, or ask for a complaints form at reception.

All other comments, views or suggestions are always welcome and help us to continue providing a high-quality service to all our patients. Please contact any member of staff with any comments you have to make.

If you feel you can’t do this, or would prefer not to, then please contact NHS England

NHS England
PO Box 16738
Redditch
B97 9PT

Telephone: 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding bank holidays)
Email: england.contactus@nhs.net

Health Service Ombudsman

If you are unhappy with the way we have handled your complaint, we will undertake further investigation to resolve it to your satisfaction. However, if you are still not happy, you can report it to the Health Service Ombudsman.

The Parliamentary and Health Service Ombudsman may investigate complaints on your behalf, but only if your complaint has already been investigated at a local resolution and independent review level. There is no charge for this service and the ombudsman is completely independent of the NHS.

Telephone: 0345 015 4033 (open 8.30am to 5.30pm, Monday to Friday)
Email: phso.enquiries@ombudsman.org.uk
www.ombudsman.org.uk

Independent advice

If you require independent advice about the complaints process, there is a service called Advocacy Access for all advocacy-related issues aimed at both members of the public and professionals.

Telephone: 0345 456 3210
Textphone: 07886 744 634
Fax: 0300 323 0966
Email: contact@advocacyaccess.org.uk

Confidentiality

You don’t ever need to worry about the service you receive in future being adversely affected because you have made a complaint. We take all comments seriously and only ever use the information to review our services and make improvements, where needed.