Practice charter

Patient responsibilities

To help us provide a prompt, courteous and efficient service to all, we ask you to:

  • Use our appointment and repeat prescription systems appropriately and responsibly
  • Supply information requested by staff
  • Treat staff with courtesy and respect

Comments, compliments and complaints

Please do let us know if you have any comments, suggestions or complaints about the service you have received. We operate a practice complaints procedure that meets national criteria and ensures your views are recorded and, where appropriate, acted upon.

If you would like to make a complaint, please contact either Diane Eaton (practice manager) or one of the doctors as soon as possible, or ask for a complaints form at reception.

All other comments, views or suggestions are always welcome and help us to continue providing a high-quality service to all our patients. Please contact any member of staff with any comments you have to make.

How we use your data

All data you supply to us is kept confidential. Any information about you, your medical issues or treatment is only ever shared with other healthcare professionals on a ‘need to know’ basis. Information is sometimes shared with NHS management for data audit and planning, and all those who work for the NHS have a duty of confidentiality towards patients.

Zero tolerance

The practice operates a zero tolerance policy regarding the use of bad language, shouting or violence towards any member of staff or other patients.

⚠️ Patient notice ⚠

Please note text messages are currently being sent on behalf the practice by the PCN. These texts will look as follows:

 

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Dear <first name> You’re eligible for the free nhs diabetes prevention programme. In the last 12 months your blood sugar was in the pre-diabetic range which means you could be at risk of developing type 2 diabetes. If you would like to book a place on the programme please call 08000921191 today or alternatively register your details for a call back using this link https://healthieryou.reedwellbeing.com/ this message has been sent on behalf of the NHS.

NHS number

HBA1C Level <data>

Date of HBA1C <data>

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Patient Access Notice!

CLICK for important information regarding false emails from Patient Access